Frequently Asked Questions
Common Questions
We provide a comprehensive range of solutions for your home. Our offerings include spring repair and replacement, roller repair, cable replacement, torsion system adjustments, complete garage door installation, and operator installation. With over 15 years of experience, our team is equipped to handle a wide variety of project requirements.
Typically, when a torsion system requires attention, the door may struggle to open or close smoothly, or it might become stuck in one position. You may also hear unusual noises during operation or notice visible wear on the components. If you observe any of these operational changes, it is a good time to have a professional evaluate the system.
Yes, we are proud to offer special pricing to eligible customers. JLP Garage Door Service provides discounts for military personnel, seniors, and essential services workers. Please let our team know if you qualify for any of these discounts when scheduling your appointment or requesting an estimate.
During a new installation, our experienced technicians will remove the old equipment and properly dispose of it. We then install the new track, panels, and hardware, followed by a thorough test of the movement and balance. We also ensure that the operator is functioning correctly with the newly installed components for optimal daily use.
Absolutely. Cable repair and replacement are among our primary service offerings. Over time, standard wear and tear can cause cables to fray or snap, preventing the door from functioning properly. Our technicians carry the necessary equipment to replace damaged cables and restore proper functionality to your system.
Spring Repair/Replacement
The lifespan of a spring varies based on frequency of use and the type of spring installed, but they generally last for a set number of opening and closing cycles before requiring replacement.
If your system uses two springs and one breaks, it is highly recommended to replace both at the same time to ensure balanced tension and optimal functionality.
Torsion springs are typically mounted horizontally directly above the garage door, whereas extension springs run parallel to the horizontal tracks on either side of the door.
Most standard spring replacement services can be completed efficiently by an experienced technician within a single scheduled appointment.
Yes, we are pleased to offer special discounts for military personnel, seniors, and essential service workers on our spring replacement services.
Roller Repair/Replacement
Common indicators include unusual noises like grinding or squeaking during operation, visible wear or cracks on the wheels, and a door that moves sluggishly or gets stuck along the tracks.
There are several types available, including standard steel rollers, nylon rollers, and plastic options, each offering different lifespans and operational noise levels.
It is generally recommended to hire an experienced professional, as the garage door system requires specialized tools and technical knowledge to handle the components correctly.
Most roller replacement jobs can be completed within a few hours by an experienced technician, minimizing the downtime for your garage door system.
Yes, we are pleased to offer special discounts for military personnel, seniors, and essential service workers. Please ask our team about these discounts when booking your service.
Cable Repair/Replacement
Signs that replacement is necessary include visible fraying, slackness in the lines, or doors that sit unevenly. A professional assessment can determine the exact condition of the components.
These systems operate under significant tension, making professional expertise essential for proper installation. Our trained technicians have the necessary tools and experience to ensure the replacement is completed accurately and correctly.
Most standard replacement appointments can be completed within a few hours. The exact duration depends on the specific setup and the extent of the necessary work.
We service a wide variety of standard and custom overhead doors for residential and commercial properties. Our experienced team is equipped to handle multiple brands and configurations.
Yes, we proudly offer discounts for military personnel, seniors, and essential workers. Please inquire about these options when scheduling your appointment.
Torsion System Repair/Replacement
A typical repair involves inspecting the springs, cables, and drums, then making necessary adjustments or replacing worn components to restore proper function.
Signs that you might need a replacement include the door opening unevenly, struggling to lift, or making unusual noises during operation.
Most replacement services can be completed within a few hours, though the exact timeframe depends on the specific setup and condition of your hardware.
Yes, we proudly offer discounts for military personnel, seniors, and essential service workers. Please mention your status when scheduling your appointment.
Our experienced team is equipped to handle the repair and replacement of torsion setups on a wide variety of standard and custom garage door configurations.
Garage Door Installation
Most standard residential garage door installations can be completed within a single day. The exact timeframe depends on the complexity of the project and whether we are modifying the existing track system.
Yes, we are proud to offer special discounts for military personnel, seniors, and essential service workers. Please mention your eligibility when booking your appointment.
It is generally recommended to replace the tracks along with the new door to ensure smooth operation and proper fit. Our technicians will evaluate your current setup and determine the best approach during the consultation.
We provide a wide variety of materials, including steel, aluminum, wood, and composite options. Each material offers unique benefits in terms of appearance, insulation, and maintenance requirements.
We prefer that a homeowner is present at the beginning of the appointment to confirm the details and at the end to review the completed work. However, you do not need to be actively involved while the actual labor is being performed.
Operator Installation
The service generally includes the removal of the old motor, mounting the new unit, connecting the necessary wiring, and programming remotes or keypads.
Most standard appointments are completed within a few hours, depending on the complexity of the existing hardware and the specific model being set up.
Yes, we proudly offer discounts for military personnel, seniors, and essential service workers.
Compatibility varies based on the brand and frequency of the devices. In many cases, new units come with their own dedicated remotes to ensure optimal performance.
General upkeep involves keeping the tracks clean, lubricating moving parts as recommended by the manufacturer, and periodically checking the alignment of the door.